Primary Merchant Solutions is an ISO/MSP registered with Visa and MasterCard by Member Bank Synovus Bank, Columbus, Georgia
After Hours Support

Extended support for our software and hardware!

You can generate a trouble ticket, that we monitor on evenings and weekends.  This support is PRIMARILY via email, but include a phone number where you can be reached.  This support is for our software and hardware packages only, billing and transactional problems are handled at the toll free number you were sent upon approval.  Response times can range from minutes to hours, depending on the time and day of submission.

Which system are you having trouble with?
Please select an item.
Merchant DBA Name:
A merchant DBA name is required.
Contact Name:
A contact name is required.
Merchant Login ID#
A merchant login ID# is required
Contact Phone Number:
A contact phone number is required.
E-Mail Address:
A valid e-mail address is required.Invalid format.
Describe your problem:
Please describe your problem.

Installing the Software
Activating your Account
Bluetooth Setup
Making a Swiped Sale
Making a Cash Sale
Settings / Options
Service Receipts
Sales History
User Guide
Activation Key Request

First Time Setup
Processing a Sale
E Mail Receipts
Activation Key Request

First Time Setup
Processing a Sale
Activation Key Request
PC Solutions
Keyed - Transaction Central
Transaction Central Demo
Keyed Documentation
Features Overview
Detailed Features
Package Bundles
User Guide (PDF)
Setup Receipt Printer
Add New Card Types

Key Request
Home Page
Apply Online
Mobile Solutions
PC Solutions
How it Works
Frequently Asked Questions
Free Credit Card Logos

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Primary Merchant Solutions is an ISO/MSP registered with Visa and MasterCard by Member Bank Synovus, Columbus, Georgia